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Frequently Asked Questions
General
Can you do bulk/large corporate gifts?
Do you deliver in the Wichita area?
Do you have a retail location?
How do I place a wholesale order for my store?
How long does Ground shipping take?
How much is shipping and handling?
If I order in advance for pickup do I have to wait in line?
What is your cancellation policy?
Cupcakes
Can I place a cupcake order on the same day that I need them?
Can you do wedding cupcakes?
Can you write Happy Birthday on Sweetly Scrumptious Cupcakes?
Do you ship Sweetly Scrumptious Cupcakes?
Do your cupcakes contain dairy/sugar/flour/nuts?
How do I order cupcakes?
How do I store Sweetly Scrumptious Cupcakes?
If I order in advance can I mix and match any of your flavors?
Why a cupcake?
Cake Balls
Are Cake Balls fully cooked?
Do I need to refrigerate Cake Balls as soon as I get them?
Do you do Cake Balls for weddings?
How can I tell which Cake Ball flavor is which?
How do I store my Cake Balls?
How many Cake Ball flavors can I have per dozen?
How many Cake Balls do I need per person?
How well do Cake Balls hold up outside?
What are Cake Balls?
What size are the Cake Balls?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


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